Complaints Procedure

Complaints Procedure

At Falcon Chambers our aim is to give a good service at all times. However we do appreciate that even in the best run organisations things can go wrong. If you have a complaint you are invited to contact Chambers as soon as possible. It is not necessary to involve your solicitor or professional access intermediary in order to make your complaint but you are free to do so if you wish.

You may also be able to complain to the Legal Services Ombudsman (LeO), contact details for LeO are contained within our Complaints Procedure (below).

Our Chambers Director Edith Robertson will normally deal with complaints and she can be contacted on 020 7353 2484, e.robertson@falcon-chambers.com. There are time limits with regard to making complaints either to chambers or LeO, and these are contained within the Chambers Complaints Procedure. 

The decision data with regard to LeO can be found here. The decision data on LeO’s website shows providers which received an ombudsman’s decision in the previous 12 months. In each case, the data shows whether LeO required the provider to give the consumer a remedy.

A copy of the Complaints Procedure is available on the following link: Chambers Complaints Procedure.